Upon successful completion of this micro-credential new managers will be able to effectively communicate with their team members using various formats, demonstrating active listening, clarity, empathy, and the ability to provide constructive feedback.
Competencies:
- Identify basic communication practices to convey information clearly and effectively as a manager
- Create and compose business communications that effectively convey information,utilizing appropriate tone, formatting, and concise language.
- Apply active listening and response strategies to promote empathetic communication
and foster positive relationships in the workplace. - Evaluate and deliver constructive feedback that includes specific examples, actionable suggestions, and a supportive tone, to nurture growth and improvement in others.