Date Posted: October 17, 2024
Application Deadline: October 24, 2024
Job Type: Seasonal / Contract
Job Category:
- Business, Accounting and Marketing
- Culinary, Tourism and Hospitality
Job Start Date: May 01, 2025
Job End Date: November 01, 2025
Job Location: On-site Position (Dalvay, Cavendish and Greenwich, PEI, Canada)
Positions Available: TBC
Salary: $69,062 to $74,408
Hours Per Week: 37.5
Job Description
Visitor Services Team Leads work with our Visitor Experience teams at PEI National Park and Green Gables Heritage Place on the stunning north shore. Visitor Services Team Leads in Parks Canada places across the country play a critical operational role at day use areas, campgrounds and heritage sites. They supervise a passionate team who provide information and respond to visitor needs, and sell permits, passes and merchandise. The Visitor Services Team Lead participates in recruiting, onboarding and training staff, scheduling and other administrative tasks associated with human resources, troubleshooting system issues and addressing visitor queries and complaints. They work in a fast-paced environment and within a network of other leads and supervisors who support one another.
Qualifications
EDUCATION
- A minimum 2 years of post-secondary education or acceptable combination of education, training, experience or traditional knowledge relevant to position.
EXPERIENCE:
- Experience in planning and providing services to the public.
- Experience supervising a team of employees (minimum 3 consecutive months within past 3 years)
- The following will be applied / assessed at a later date (essential for the job) Bilingual - Imperative BBB/BBB and CBC/CBC Parks Canada, as required by the Official Languages Act, provides services to visitors in English and French. Qualified candidates must obtain successful second language evaluation results in reading, writing and speaking in their second language (English or French) prior to hiring.
ABILITIES AND SKILLS
- Ability to motivate and influence others to achieve a common goal (Leadership)
- Ability to create the space for meaningful conversation so that information is shared and understood (Ability to communicate effectively - orally and in writing)
PERSONAL SUITABILITY
- Consistently carries out duties in an ethical and honest manner (Demonstrates Integrity)
- Makes things happen by creating the conditions to achieve positive results
- Makes appropriate, logical and practical decisions based on reliable information rather than emotion (Exercises sound judgment)
- Works with others towards a common goal (Teamwork)
- The following may be applied / assessed at a later date (may be needed for the job)
ADDITIONAL EXPERIENCE
- Experience working for Parks Canada.
- Experience using a Point of Sales system.
- Experience working in a campground and using a reservation system.
OPERATIONAL REQUIREMENTS
- Willingness to wear a Parks Canada uniform when required
- Willingness to work irregular hours, overtime, weekends and/or statutory holidays, when required
Other
Conditions of employment:
- Reliability security clearance status
- Possession of a valid class 5 Driver’s License
- Valid First Aid & CPR certification
How to Apply
Submit your application online at:
Company Information
Company Name: Parks Canada
Address: 2 Palmers Lane
City/Town: Charlottetown
Postal/Zip Code: C1A 5V8
Province/State: PEI
Country: Canada
Website:
Company Contact
Contact Person: HR PEI
Contact Person Job Title: Human Resources
Telephone: 902-566-7050
Email: rhipe-peihr@pc.gc.ca
